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May 7, 2012

Cook Hearing & Balance Donates Hearing Aids Worth $7,000 to Austin Senior

Cook Hearing & Balance assisted others in need with free hearing screenings at Jewish Community Center on May 2 May 1, 2012 – AUSTIN – Today, audiological and hearing aid practice Cook Hearing & Balance announced its donation of hearing aids worth $7,000 to Alice Brendzel, a local senior with severe hearing loss. The donation […]

February 16, 2012

Donation Allows Round Rock Christian Academy Student to Hear Better

Articles

Story by Christine Bolaños in the February 13, 2012 online edition of Community Impact Newspaper. Drew Guardado, a fifth grader at Round Rock Christian Academy, struggled for years to hear his teachers when they faced the chalkboard. Now, because of technologically advanced hearing devices that Don and Lori Cook donated to the school Feb. 13, Drew […]

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My Husband and I were very impressed with the service we received here and the professional of the doctors. We also were able to be scheduled for an appointment quickly vs other providers we contacted . Highly recommend this practice.

Jennifer Holt

2020-01-27T16:36:17+0000

Cook Hearing and Balance are the greatest. Great customer service, friendly folks they really want to help and they'll help you hear your spouse. I moved near Waco, so what, I'll still use Cook.

Bert Van Natter

2019-06-01T21:42:11+0000

Vey knowledgeable and friendly staff. Nice offices

Sean Payne

2019-03-04T02:35:58+0000

BEST team ever. I have waited my whole life to hear like I did today walking out of this office. talk about a positive customer experience..it's not often that I rate someone as a perfect 10 but this office/firm truly CARES . if you have a hearing loss I totally recommended!!!

Susan Jones

2018-09-14T03:07:15+0000

A friend advised me to reconsider purchasing my aids from a big box store because “service” is the most important part to achieving success in wearing hearing aids. I suffer from Endolymphatic Hydrops Menieres and the Resound aids that I purchased from Cook Hearing have given me my life back. I purchased my aids over 4 years ago and the continued personal service from Lori and her staff exceeds my expectations. I recommend you get a quote from Cook Hearing before you buy from the big box stores.

Charlotte Younger Lovell

2018-05-10T17:32:19+0000

I came into to Cook Hearing and Balance a few weeks ago to get my old set of hearing aids repaired. I decided to get a test done and found that my hearing was worst then I thought. I worked with Alyssa and she was phenomenal! I just got my new hearing aids and can’t believe the deference. The office staff to the billing ladies were fantastic and so easy to work with. I can’t thank them enough may God bless each of them !

Ricky Paz

2018-03-22T22:32:04+0000

I just purchased my first pair of hearing aids at Cook hearing. The person who worked with me over a period of weeks is Doctor Elizabeth Sperino. From the beginning it became evident to me that Doctor Sperino is both professional and very, very easy to work with—a nice combination. Even though she is in business she truly wants to do what is best for her clients. She goes the extra mile, spends the time needed and listens. It’s also nice to see the joy in her work—her joy in her field and her joy in solving her client’s problems. And here I haven’t even mentioned Lori Cook the owner. She has established a business that is very service and benefit oriented. This enables Cook Hearing to successfully compete with the big box stores. She has a very loyal clientele and many repeat customers that are made to feel like family. And I would be remiss not to mention the office staff. They continually demonstrate that same great attitude. So if you suspect you have hearing loss, don’t just buy a hearing aid. Give Cook Hearing an opportunity to show you the value they bring.

Jeff Smith

2017-03-09T23:28:37+0000

The staff at Cook Hearing is just phenomenal. The doctors are professional without being stiff and formal, and they are so understanding of the other life issues that come with hearing loss. Amy at the front desk is the sweetest and she always greets me by name when I arrive. Im so thankful to have found this place!! Love you guys!

Deborah Lambertson

2017-03-04T03:30:34+0000

Every team member at Cook Hearing has demonstrated true professionalism and each is committed to outstanding customer service. My personal experience is an unusual one, in that my hearing aid had been a difficult problem since day 1! I could simply not hear anything but 'loud' when the hearing aid was in place. Recently I was in to have it cleaned, and happened to mention to Amy that the little flexible tip that goes into the ear was causing actual physical discomfort. She opted to try different tips and found one that felt very comfortable for me. This would have been enough by itself...but not the end of the story. I can actually hear again! It seems that the overly large tip was acting as an ear plug and blocking actual sound from reaching my eardrum. Thank you, Amy! I have not complained, not even one time, about my hearing aid since!

Penny Wheat

2016-11-01T14:10:17+0000

Mary Geraci Simpson

2016-05-20T23:30:03+0000

Getting an accurate exam, expertly explained by Lori and Kristen, and then fitting hearing aids perfectly after my complaints, and adjusting how they work to suit my lifestyle....PRICELESS! Thank you!

Mary P Niewola

2016-04-19T20:47:57+0000

Cook Hearing and Balance has been very accommodating to my 81 year old father and helped him through the hearing aid fitting process multiple times as his hearing has declined over the past several years. Lori Cook is very patient and explains herself well, being extra careful to speak slowly and in a lower tone so that my father can hear her and remain a part of the process. Kristen Armstrong has also been helpful with the ear mold process and was also very patient and helpful towards my father.

Chris Squibb

2016-01-29T15:03:39+0000

Tyner are the nicest people and Laurie is just the greatest. I highly recommendthis office for all you hearing needs.

Kathy Shirlene Leverett-Baker

2015-09-14T09:12:03+0000

Faith and I both were fitted for hearing aides. Everyone here is so nice and helpful.

Marcy Rng

2014-11-05T15:41:43+0000

Excellent service and very well trained staff who are there when you need advice. I am very much pleased with Ms. Lori and their office assistant.Bala-Krishnan

Cherumukkil Balakrishnan

2014-11-05T15:18:36+0000

After working with Lori Cook at Cook Hearing and Balance for over three years, I can honestly say that I have FINALLY found the perfect place for me. My hearing loss is a very challenging one, and Lori has worked with me with the utmost of patience and professionalism until the very best hearing were fitted for me. I've always been unhappy with the results obtained from other companies: now I've found a home. I love her honesty and caring, and appreciate the lack of sales pressure. If you have a hearing problem go see Lori. She is GREAT and I highly recommend her.Al B

Alan Blunt

2014-03-19T23:27:53+0000

Mark Lawson

2014-03-17T16:37:03+0000

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Do you work with children? If so, how young?

We currently see patients 3 years of age and older. The child must also be able to verbally communicate so the Audiologist can perform accurate testing and best meet the needs of the patient.

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