Cook Hearing and Balance
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Privacy Policy

What We Use Your Information For

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to bill recurring charges (if they apply) for example, with subscription products or monthly website hosting etc..

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://146.66.99.197/~cookhear

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 12/10/2013

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

(512) 371-6456
[email protected]
1603 Medical Parkway
Suite 200,
Cedar Park TX 78613

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Cook Hearing and Balance and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Cook Hearing and Balance. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Cook Hearing and Balance takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

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My Husband and I were very impressed with the service we received here and the professional of the doctors. We also were able to be scheduled for an appointment quickly vs other providers we contacted . Highly recommend this practice.
Jennifer Holt
Jennifer Holt
2020-01-27T16:36:17+0000
Cook Hearing and Balance are the greatest. Great customer service, friendly folks they really want to help and they'll help you hear your spouse. I moved near Waco, so what, I'll still use Cook.
Bert Van Natter
Bert Van Natter
2019-06-01T21:42:11+0000
Vey knowledgeable and friendly staff. Nice offices
Sean Payne
Sean Payne
2019-03-04T02:35:58+0000
BEST team ever. I have waited my whole life to hear like I did today walking out of this office. talk about a positive customer experience..it's not often that I rate someone as a perfect 10 but this office/firm truly CARES . if you have a hearing loss I totally recommended!!!
Susan Jones
Susan Jones
2018-09-14T03:07:15+0000
A friend advised me to reconsider purchasing my aids from a big box store because “service” is the most important part to achieving success in wearing hearing aids. I suffer from Endolymphatic Hydrops Menieres and the Resound aids that I purchased from Cook Hearing have given me my life back. I purchased my aids over 4 years ago and the continued personal service from Lori and her staff exceeds my expectations. I recommend you get a quote from Cook Hearing before you buy from the big box stores.
Charlotte Younger Lovell
Charlotte Younger Lovell
2018-05-10T17:32:19+0000
I came into to Cook Hearing and Balance a few weeks ago to get my old set of hearing aids repaired. I decided to get a test done and found that my hearing was worst then I thought. I worked with Alyssa and she was phenomenal! I just got my new hearing aids and can’t believe the deference. The office staff to the billing ladies were fantastic and so easy to work with. I can’t thank them enough may God bless each of them !
Ricky Paz
Ricky Paz
2018-03-22T22:32:04+0000
I just purchased my first pair of hearing aids at Cook hearing. The person who worked with me over a period of weeks is Doctor Elizabeth Sperino. From the beginning it became evident to me that Doctor Sperino is both professional and very, very easy to work with—a nice combination. Even though she is in business she truly wants to do what is best for her clients. She goes the extra mile, spends the time needed and listens. It’s also nice to see the joy in her work—her joy in her field and her joy in solving her client’s problems. And here I haven’t even mentioned Lori Cook the owner. She has established a business that is very service and benefit oriented. This enables Cook Hearing to successfully compete with the big box stores. She has a very loyal clientele and many repeat customers that are made to feel like family. And I would be remiss not to mention the office staff. They continually demonstrate that same great attitude. So if you suspect you have hearing loss, don’t just buy a hearing aid. Give Cook Hearing an opportunity to show you the value they bring.
Jeff Smith
Jeff Smith
2017-03-09T23:28:37+0000
The staff at Cook Hearing is just phenomenal. The doctors are professional without being stiff and formal, and they are so understanding of the other life issues that come with hearing loss. Amy at the front desk is the sweetest and she always greets me by name when I arrive. Im so thankful to have found this place!! Love you guys!
Deborah Lambertson
Deborah Lambertson
2017-03-04T03:30:34+0000
Every team member at Cook Hearing has demonstrated true professionalism and each is committed to outstanding customer service. My personal experience is an unusual one, in that my hearing aid had been a difficult problem since day 1! I could simply not hear anything but 'loud' when the hearing aid was in place. Recently I was in to have it cleaned, and happened to mention to Amy that the little flexible tip that goes into the ear was causing actual physical discomfort. She opted to try different tips and found one that felt very comfortable for me. This would have been enough by itself...but not the end of the story. I can actually hear again! It seems that the overly large tip was acting as an ear plug and blocking actual sound from reaching my eardrum. Thank you, Amy! I have not complained, not even one time, about my hearing aid since!
Penny Wheat
Penny Wheat
2016-11-01T14:10:17+0000
Mary Geraci Simpson
Mary Geraci Simpson
2016-05-20T23:30:03+0000
Getting an accurate exam, expertly explained by Lori and Kristen, and then fitting hearing aids perfectly after my complaints, and adjusting how they work to suit my lifestyle....PRICELESS! Thank you!
Mary P Niewola
Mary P Niewola
2016-04-19T20:47:57+0000
Cook Hearing and Balance has been very accommodating to my 81 year old father and helped him through the hearing aid fitting process multiple times as his hearing has declined over the past several years. Lori Cook is very patient and explains herself well, being extra careful to speak slowly and in a lower tone so that my father can hear her and remain a part of the process. Kristen Armstrong has also been helpful with the ear mold process and was also very patient and helpful towards my father.
Chris Squibb
Chris Squibb
2016-01-29T15:03:39+0000
Tyner are the nicest people and Laurie is just the greatest. I highly recommendthis office for all you hearing needs.
Kathy Shirlene Leverett-Baker
Kathy Shirlene Leverett-Baker
2015-09-14T09:12:03+0000
Faith and I both were fitted for hearing aides. Everyone here is so nice and helpful.
Marcy Rng
Marcy Rng
2014-11-05T15:41:43+0000
Excellent service and very well trained staff who are there when you need advice. I am very much pleased with Ms. Lori and their office assistant.Bala-Krishnan
Cherumukkil Balakrishnan
Cherumukkil Balakrishnan
2014-11-05T15:18:36+0000
After working with Lori Cook at Cook Hearing and Balance for over three years, I can honestly say that I have FINALLY found the perfect place for me. My hearing loss is a very challenging one, and Lori has worked with me with the utmost of patience and professionalism until the very best hearing were fitted for me. I've always been unhappy with the results obtained from other companies: now I've found a home. I love her honesty and caring, and appreciate the lack of sales pressure. If you have a hearing problem go see Lori. She is GREAT and I highly recommend her.Al B
Alan Blunt
Alan Blunt
2014-03-19T23:27:53+0000
Mark Lawson
Mark Lawson
2014-03-17T16:37:03+0000
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Have Questions?

A

What is a Hearing Aid?

Hearing aids are small electronic devices that you select with the help of your hearing professional. They are worn in or behind your ear. They amplify sound so that a person with hearing loss can listen, communicate, and participate more fully in daily activities. Hearing aids can help people hear better in both quiet and noisy situations. However, only about one out of five people who would benefit from a hearing aid actually use one.

A hearing aid has three basic parts: the microphone, amplifier and receiver (speaker). The hearing aid receives sound through the microphone, which converts the sound waves to electrical signals and sends them to the amplifier. The amplifier increases the power of the signals and then sends them to the ear through the receiver.

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