The Buzz About Cook Hearing and Balance
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01:51 22 Jan 18
This is my first visit to Cook Hearing. Dr. Sperino is the best. I have had hearing aids from another provider for the past 3 years. The thoroughness of the diagnosis and details discussions of the results and available options are second to none. I believe that I found a provider and staff dedicated to my best interests, and that I have no need to look any further.
18:48 19 Oct 17
I flew my parents to Austin from Puerto Rico due to Hurricane Maria. My Dad lost his hearing aids during the hurricane so we needed to get him new ones. We contacted Cook Hearing and from day one they were very helpful and gracious dealing with our ordeal. Within a couple of days my dad was able to get a hearing test and purchase hearing aids with Cook at a reasonable price. We cannot thank them enough for all they did for our family. They are highly recommended.
17:28 11 Sep 17
You may have heard Lori's commercials. I can tell you from experience that they know what they are doing and really care about each and every patient. The latest Resound hearing aids are very high tech. They can adjust as your environment changes. They integrate into your phone for even more control and a custom hearing experience. I highly recommend Cook Hearing and Balance.
16:21 05 Aug 17
I'm not even sure where to begin. My Husband's hearing has been steadily getting worse over the last few years, and even though he is only in his 40's, his hearing has dipped down into the profound hearing loss range. His old pair of hearing aids were unable to keep up with this amount hearing loss. Without hearing aids, he isn't aware that I'm speaking to him unless I tap his arm and get his attention. I then look at him and speak clearly, because we have found that he is able to read lips quite well. We had a blessing in disguise when his old hearing aids went missing. We researched online and found Cook Hearing and Balance.To say that this experience has been amazing is an understatement. From the beginning, Anne, his audiologist, took TIME to evaluate, and educate both Rusty and I on our options for the best possible solution for him. She then fitted him for a pair of hearing aids, put them in his ears, programmed them, and turned them on. I watched my husband's face as he heard words and sounds that he hasn't been able to hear in years...clearly. His face showed surprise and shock. He smiled and a few words he RARELY says slipped out. Anne walked quietly around the room. She turned on a water faucet. He could hear it. She tore a piece of paper. He could hear it. He started asking him unrelated, random questions in a quiet tone while walking behind him, and he could answer ALL of her questions... without asking her to repeat anything:)Rusty cried. I cried. And she was even visibly moved. These people truly care!!!That night we went out to dinner with my dad at a busy Mexican food restaurant. He was able to hear the conversation over the noise in the room. Lori, the owner, and Anne have worked with us and our insurance company to make sure that the purchase was attainable and went smoothly. They have been sooo encouraging and positive. Everyone on staff has been so kind....from the receptionist, to his audiologist (Anne), and of course the owner, Lori. They have definitely earned loyal customers and I highly recommend them to everyone. (I even gave my dad their name)Brenda Jennings
15:32 15 Feb 18
Family owned and oriented business that truly puts their patients first.
04:38 26 Jan 17
I cannot say enough good things about Cook Hearing and Balance. They have been helping me for years with my hearing aides. They always work to find the best technology that works for what I need. And when I have trouble, they are quick to help with any issues. To top it all off, the staff is very knowledgeable and super friendly! I would not go anywhere else for my hearing aide needs!
21:07 26 Jul 17
I had the most amazing experience coming to Cook hearing and balance. Right away I felt like family. They didn't rush me they took plenty of time with me. I wish I had known about them years ago. I love these guys.
14:29 30 Aug 18
After years of not being able to hear conversations in restaurants or at work, I finally went to Laurie at Cook Hearing and Balance. The entire experience was above and beyond all expectations. Fantastic, professional service, friendly staff and a exceptional products. Don't wait, go see them and hear again.
10:05 05 Nov 18
In 2005, I lost more than 50% of my high frequency hearing due to a an episode of Autoimmune Inner Ear Disease. Steroid injections through my ear drums by my ENT doctor stopped further loss, but could not recover it. I got my first over-the-ear instruments in 2007 from Cook Hearing after realizing my speech interpretation was so bad that I was becoming socially isolated. I wore the original set for 5 years, but the wind noise prohibited full-time use.In 2013 I upgraded to new in-the-ear technology with custom molded instruments. The technological improvements were quickly realized with better noise cancellation and I was more comfortable wearing them because they were hidden from view. I wore these instruments for the next 5 years until I began to notice my speech was not optimal and my ear canals were more frequently irritated with them in.This year 2018, I made the decision to be retested with a consultation for the opportunity to upgrade again to latest technology. Dr. Sperino listened to my concerns and provided a through examination. With her considered recommendation I purchased, new Signia Silk Nx instruments. These are lighter, smaller and ready-to-wear. With a phone application I can change programs for different environments and always control the volume. With two office visits for adjustments, I can report that I have the best quality hearing life in the past 13 years!Today I can work in a noisy environment, socialize in any setting and understand conversation without feeling anxious. I have regained the desire to listen to music with lyrical comprehension. I am fearless to meet new people and challenge myself to speak in public. I hear and understand sounds today I have not been able to for the past decade.Before more life slips away as a hearing impaired individual, make your appointment today! If you have instruments 5 or more years old, check out the latest technology and hear what you are missing in your life! Remember the loved ones in your life deserve to be heard and you can treat them to your better hearing. Don't delay regaining your hearing comprehension. Visit Dr. Sperino soon!
00:35 28 Nov 18
I have been a customer for 6+ years. I started going there when there was only 4 people and the great customer services has not changed as of today. Great service and prices. Laurie and team get the work done and are great at it!!
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BEST team ever. I have waited my whole life to hear like I did today walking out of this office. talk about a positive customer experience..it's not often that I rate someone as a perfect 10 but this office/firm truly CARES . if you have a hearing loss I totally recommended!!!
Charlotte Younger Lovell
A friend advised me to reconsider purchasing my aids from a big box store because “service” is the most important part to achieving success in wearing hearing aids. I suffer from Endolymphatic Hydrops Menieres and the Resound aids that I purchased from Cook Hearing have given me my life back. I purchased my aids over 4 years ago and the continued personal service from Lori and her staff exceeds my expectations. I recommend you get a quote from Cook Hearing before you buy from the big box stores.
I came into to Cook Hearing and Balance a few weeks ago to get my old set of hearing aids repaired. I decided to get a test done and found that my hearing was worst then I thought. I worked with Alyssa and she was phenomenal! I just got my new hearing aids and can’t believe the deference. The office staff to the billing ladies were fantastic and so easy to work with. I can’t thank them enough may God bless each of them !
I just purchased my first pair of hearing aids at Cook hearing. The person who worked with me over a period of weeks is Doctor Elizabeth Sperino. From the beginning it became evident to me that Doctor Sperino is both professional and very, very easy to work with—a nice combination. Even though she is in business she truly wants to do what is best for her clients. She goes the extra mile, spends the time needed and listens. It’s also nice to see the joy in her work—her joy in her field and her joy in solving her client’s problems. And here I haven’t even mentioned Lori Cook the owner. She has established a business that is very service and benefit oriented. This enables Cook Hearing to successfully compete with the big box stores. She has a very loyal clientele and many repeat customers that are made to feel like family. And I would be remiss not to mention the office staff. They continually demonstrate that same great attitude. So if you suspect you have hearing loss, don’t just buy a hearing aid. Give Cook Hearing an opportunity to show you the value they bring.
The staff at Cook Hearing is just phenomenal. The doctors are professional without being stiff and formal, and they are so understanding of the other life issues that come with hearing loss. Amy at the front desk is the sweetest and she always greets me by name when I arrive. Im so thankful to have found this place!! Love you guys!
Every team member at Cook Hearing has demonstrated true professionalism and each is committed to outstanding customer service. My personal experience is an unusual one, in that my hearing aid had been a difficult problem since day 1! I could simply not hear anything but 'loud' when the hearing aid was in place. Recently I was in to have it cleaned, and happened to mention to Amy that the little flexible tip that goes into the ear was causing actual physical discomfort. She opted to try different tips and found one that felt very comfortable for me. This would have been enough by itself...but not the end of the story. I can actually hear again! It seems that the overly large tip was acting as an ear plug and blocking actual sound from reaching my eardrum. Thank you, Amy! I have not complained, not even one time, about my hearing aid since!
Mary P Niewola
Getting an accurate exam, expertly explained by Lori and Kristen, and then fitting hearing aids perfectly after my complaints, and adjusting how they work to suit my lifestyle....PRICELESS! Thank you!
Cook Hearing and Balance has been very accommodating to my 81 year old father and helped him through the hearing aid fitting process multiple times as his hearing has declined over the past several years. Lori Cook is very patient and explains herself well, being extra careful to speak slowly and in a lower tone so that my father can hear her and remain a part of the process. Kristen Armstrong has also been helpful with the ear mold process and was also very patient and helpful towards my father.
Excellent service and very well trained staff who are there when you need advice. I am very much pleased with Ms. Lori and their office assistant.Bala-Krishnan
After working with Lori Cook at Cook Hearing and Balance for over three years, I can honestly say that I have FINALLY found the perfect place for me. My hearing loss is a very challenging one, and Lori has worked with me with the utmost of patience and professionalism until the very best hearing were fitted for me. I've always been unhappy with the results obtained from other companies: now I've found a home. I love her honesty and caring, and appreciate the lack of sales pressure. If you have a hearing problem go see Lori. She is GREAT and I highly recommend her.Al B
Based on 5 Reviews
I can't say enough great things about Dr. Cook and her staff.She spent an hour and a half with my mom and was genuinely concerned and super patient!!These...
I just received my first pair of hearing aids. I was extremely pleased with the Doctors, Technicians and Staff at Cook Hearing and Balance. They diagnosed...
I had a recent appointment with Elizabeth Sperino, Au.D. - Cook Hearing and Balance to check my hearing. I found Dr. Sperino to be competent,...
Cook is the best. True professionals, concerned with making sure you have exactly what you need, and nothing more.
I just purchased my first pair of hearing aids at Cook hearing. The person who worked with me over a period of weeks is Doctor Elizabeth Sperino. From the...
I am a musician and was in need of new molds for in-ear monitors. Dr. Rohner to the rescue! I had a FANTASTIC experience and recommend Cook Hearing and...