At Cook Hearing and Balance, we exist to help our patients enjoy the best hearing experience possible. This is why we have decided to create a troubleshooting guide as we fully understand how frustrating it can be when your hearing aids aren't working the way you want them to. For any further questions, feel free to give us a call at (512) 260-2665 and we would be more than happy to help!

Troubleshooting Bluetooth®

ReSound/Signia
 
For Android Phones

1. 1. Go to manufacturer app

1. 1. Go to “more” in the bottom right corner

 

1. 1. Click “turn demo mode off”

 

1. 1. Restart hearing aids (rechargeable: place into charger and take out at same time. Non-open both battery doors at the same time)

 

1. Follow directions on screen to re-pair

TIP:You always want to make sure to always have background apps closed: android- bottom left hand corner button, swipe apps away as they come up (gif)
 
 

For iPhones:

1. 1. Navigate to Settings -> General -> Accessibility -> MFI Hearing devices

 

1. 1. Select the devices from the options available and click "forget device"

 

1. 1. Restart phone

 

1. 1. Settings -> General -> Accessibility -> MFI Hearing devices (See Step 1 above)

 

1. 1. Restart hearing aids (rechargeable: place into charger and remove at the same time. Non-rechargeable: open both battery doors at the same time)

 

1. 1. Wait for “L+R” (for binural) on the MFI

 

1. 1. You will see a prompt stating: "would you like to pair?"

 

1. 1. Click “pair” twice, once for each side

 

1. 1. Then go to app and follow on screen directions

For any questions or difficulties, you can call the ReSound support number for help: 1-888-735-4327